SchoolFAQs

School FAQs

We have a list of frequently asked questions and answers below, to help you with your enquiry. If you can’t find the answer to your question, please contact us on +44(0)1252 728457

General

Are all imago photographers DBS checked?

Yes, all our photographers have been DBS checked.

How far will you travel?

We have photographers based all around the country, so we can cater for your needs wherever you may be. Please contact us for details.

Can parents bring in other children external to the school?

Yes. If we have sufficient time, we are happy to photograph siblings as long as appointments have been pre-arranged. We advise siblings are brought in first to minimse any disruption.

Who owns the copyright on the photos?

Imago Portrait Studios Ltd owns the copyright. Photographs may not be copied, published or reproduced in any form without our written permission, in accordance with the 1988 Copyright Act. However, if the image is bought in digital format, we grant a licence to the purchaser to print the image as many times as he/she likes.

Who do we contact if we have a problem?

Your first point of contact is our Head Office, based in Farnham. Our telephone number is 01252 728457 and our email address is enquiries@imagojuniors.com From there we can put you in touch with your customer services manager, our office manager, or you can also speak to your photographer if you wish.

Shoot types

What type of shoots do you provide?

We offer white backdrop shoots, natural light shoots, graduations, sports shots, the school photo (for small schools only), marketing photography, administrative image shoots and staff image shoots. We also do videos.

Do you take promotional images?

Yes, we offer substantially discounted rates for our school clients on all promotional images and are able to provide a wide range of promotional images to meet every school’s requirements. Whether you need images of the school building itself or staff interacting with the pupils, we can help you promote your school on your website or in a brochure. Promotional images are available as prints, digital images or canvases for the school walls – whatever you are looking for!

Do you take staff images?

Yes. We provide a set of staff images per year at no cost, whether they are in printed or digital format. We produce these in colour as a default or black & white if requested. A group staff image is also available by request - a fee may apply.

Organisation

How do we work out the timings of a shoot?

A few weeks before the shoot we will you to contact you to work out timings. Your photographer will contact you to introduce him/herself a few days before the shoot and to ensure you are both aware of what to expect from the day.

Do you provide pre-shoot information for parents / guardians?

We will provide you with digital posters for you to email/distribute to your parents, approximately three weeks before your shoot.

Viewing and delivery

How long before the parents can view the images?

Images are normally available on our website 2 to 3 weeks after the shoot takes place.

How can we view the images?

All images will be available on our secure password website and parents will be given a unique password which they can then use to log on. If parents do not wish their child’s images to be on our website, we can provide a hard-copy contact sheet for them.

How long before orders are delivered?

We provide one free delivery of physical products to the school. This will be approximately 3 weeks after your cut-off date. The cut-off date is normally 2 weeks after the images have been made available. A faster delivery option is available, but this would incur a charge. Any orders placed after the cut-off date will still be processed but a postage & packaging charge will be applied. Again, the delivery date will be approximately 3 weeks after the order has been placed. Digital images ordered via download are usually delivered the same day but in busy periods can take up to 5 working days.

What do we need to provide before the shoot?

The most important thing we require is a list or register of all the children’s names, preferably a digital version. This is used for the purpose of naming the images (which saves you having to identify each batch) and will not be used for any other purpose.

We will also ask for a list of email addresses for the parents where they have consented. We will then be able to send them their secure password which will allow them to view their images online as soon as they are available.

If you are having a studio-style shoot, then our photographers will need a room allocated in which to assemble our studio backdrop.

Nothing else is required – we aim to keep any hassle for you to an absolute minimum!

Commission

What kind of payment can we expect to receive?

We have several options for payment as we know each school has very different needs!

Some choose to have promotional images for their website, or some fun images of their children to put up at the school. Another option is payment by cheque, either a percentage of the net revenue received by us, or an amount per child photographed. Our customer service team will be happy to talk you through the various options to ensure the agreement is suitable.

Do you give discounts for images taken of staff members' children?

Yes, we give very generous discounts. We do require that you identify staff members' children so that we can apply the discount at the time of purchase.

Etiquette

We like to ensure every client receives our highest standard of service, please see our terms & conditions for further information.

Imago Portrait Studios
Unit 9, The Enterprise Centre, Coxbridge Business Park, Alton Road, Farnham, Surrey, GU105EH