SchoolFAQs

School FAQs

We have a list of frequently asked questions and answers below, to help you with your enquiry. If you can’t find the answer to your question, please contact us on +44(0)1252 728457

General

Are all imago photographers DBS checked?

Yes, all our photographers have been DBS checked.

What Covid-19 Safety Protocols do you have in place?

In Summary: Our Photographers must remain 2 metres away from the students, wear masks when moving around your school and sanitise their hands before entering and leaving the photography area. In the office gloves and masks are used when we come into contact with any physical product that needs to be sent to a school or to a customer.
Please contact for our Full Risk Assessment and Protocols.

How far will you travel?

We have photographers based all around the country, so we can cater for your needs wherever you may be. Please contact us for details.

Can parents bring in other children external to the school?

Yes. If we have sufficient time, we are happy to photograph siblings as long as appointments have been pre-arranged. We advise siblings are brought in first to minimse any disruption.

Who owns the copyright on the photos?

Imago Portrait Studios Ltd owns the copyright. Photographs may not be copied, published or reproduced in any form without our written permission, in accordance with the 1988 Copyright Act. However, if the image is bought in digital format, we grant a licence to the purchaser to print the image as many times as he/she likes.

Who do we contact if we have a problem?

Your first point of contact is our Head Office, based in Farnham. Our telephone number is 01252 728457 and our email address is enquiries@imagojuniors.com From there we can put you in touch with your customer services manager, our office manager, or you can also speak to your photographer if you wish.

Shoot types

What type of shoots do you provide?

We offer photography and video shoots. Our photography shoots include white backdrop shoots, natural light shoots (inside or outside), graduations, sports shoots, whole school photos, marketing photography, administrative image shoots and staff image shoots. Our Video shoots include marketing videos, virtual tours and plays.

Do you take promotional images and videos?

Yes, we offer discounted rates for our school clients on all promotional images and videos. We can create a marketing video to help get your message across and a virtual tour video to showcase your school. We can also provide a wide range of promotional images to meet every school’s requirements. Whether you need images of the school building itself or staff interacting with the pupils, we can help you promote your school on your website or in a brochure. Promotional images are available as prints, digital images or canvases for the school walls – whatever you are looking for!
Please Visit our Sister Site ImagoVideos to find out more and have a look at some vidoes:
Click Here to visit ImagoVideos

Do you take staff images?

Yes. We provide a set of staff images per year at no cost, in printed or digital format. We produce these in colour as a default or black & white if requested. A group staff image is also available by request - a fee may apply.

Organisation

How do we work out the timings of a shoot?

A few weeks before the shoot we will you to contact you to work out timings. Your photographer will contact you to introduce him/herself a few days before the shoot and to ensure you are both aware of what to expect from the day.

Do you provide pre-shoot information for parents / guardians?

We will provide you with digital posters for you to email/distribute to your parents, approximately three weeks before your shoot.

Viewing and delivery

How long before the parents can view the images?

Images are normally available on our website 2 to 3 weeks after the shoot takes place.

How can we view the images?

You will receive a master login to view all of your images. Your parents will be given a unique password which they can then use to log on. If parents do not wish their child’s images to be on our website, we can provide a hard-copy contact sheet for them.

How long before orders are delivered?

We offer one free delivery of physical products to the school,this will be approximately 3 weeks after your cut-off date. The cut-off date is normally 2 weeks after the images have been made available. A faster delivery to home is available, but this would incur a charge. Any orders placed after the cut-off date will still be processed but a postage & packaging charge will be applied. The delivery date will be approximately 2 weeks after the order has been placed, depending on the product. Digital images ordered via download are usually delivered the same day but in busy periods can take up to 5 working days.

What do we need to provide before the shoot?

The most important thing we require is a list or register of all the students' and their admin ID's. These are used for the purpose of naming their galleries, creating family galleries and naming your administration images, they will not be used for any other purpose.

If you are having a studio-style shoot, then our photographers will need a room allocated in which to assemble our studio backdrop(s).

Nothing else is required – we aim to keep any hassle for you to an absolute minimum.

Commission

What kind of payment can we expect to receive?

We have several options for payment as we know each school has very different needs.

Some choose to have promotional images or videos, or fun images of students to put up at the school. Another option is payment by BACs as a percentage of the net revenue received by us. Our customer service team will be happy to talk you through the various options available to you.

Do you give discounts for images taken of staff members' children?

Yes, we give very generous discounts. We do require that you identify staff members' students so that we can apply the discount at the time of purchase.

Etiquette

We like to ensure every client receives our highest standard of service, please see our terms & conditions for further information.

Imago Portrait Studios
Unit 9, The Enterprise Centre, Coxbridge Business Park, Alton Road, Farnham, Surrey, GU105EH